VMware vCenter Converter error: incorrect user credentials

with VMware vCenter Converter Standalone, I’m trying to clone (P2V) a running virtual Windows XP computer, but when I enter the Administrator’s username and password, I get the error as follows:

the operation could not be completed for '192.168.1.2\ADMIN$' due to incorrect user credentials

[thanks to brewgoat] First of all, make sure you’re trying to log in the way converter expects (this seems to be the biggest cause of the issue)

In our network we use username@domain.lan format but converter hates that. It requires the use of domain\username instead. If you use the wrong credential format it will give this error.

In my case, turned out IIS service was running on the source XP computer. So I just had to figure out how to disable that (manage computer, services, find IIS Admin and click ‘disable’) and then the converter started right up.

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21 Responses to VMware vCenter Converter error: incorrect user credentials

  1. Joker says:

    Hi,
    I am having same problem but i don’t have IIS Service Installed please tell me how & what to check in order to remove this problem.

    Thanks,
    The Joker

    • admin says:

      Hi Joker –

      My guess would be that you have some other service running which is preventing the connection. Make sure you have any firewall disabled. Go into the services (manage computer, services) and see if there is anything you can shut off temporarily while you do the conversion.

      I hope this helps

    • Brewgoat says:

      Check that you are using the correct domain username format for converter. In our network we use username@domain.lan format but converter hates that. It requires the use of domain\username instead. If you use the wrong credential format it will give this error as well.

  2. Mohamed says:

    i try solution that suggested by “Brewgoat” and It works fine. Thanks

  3. Hank says:

    Thanks “Brewgoat”. it’s works fine for me.

  4. Balachrist says:

    Thanks its working.

    Praise God!!

  5. Ross says:

    Tried what Brewgoat said. Worked perfectly, thank you!

  6. Pablo Bachi says:

    I stop IIS service and all its dependencies and works great… 😉

    Many Thanks!

  7. Vikas Nhavkar says:

    Disable Use Simple file sharing from Windows Explorer–>Tools–>Folder Option–>View……………

    Cheers
    Vikas

  8. Vikas Nhavkar says:

    Hi,

    In addition to this, i would like to provide one more solution which worked perfectly for me on couple of VM.

    1. Try with local Administrator account
    2. If it doesnt work try. domain\abc

    works like charm.

    Thanks
    Vikas

  9. Propctek says:

    Hi Everyone,

    I was importing a workgroup machine and I got the same error and the #1 solution provided by Vikas Nhavkar resolved my issue.

    Thanks Mr. Vikas Nhavkar

  10. chris west says:

    I ran into this problem today.

    Untick ‘Use simple file sharing’

    from My computer > Tools > Folder Options > View

  11. Jim Ponder says:

    I did all of these and then finally turned off firewall and Malwarebytes, the purchased edition, and it started to work for me…

  12. Biju says:

    For me also disabling “Use simple file sharing” helped.

    From My computer > Tools > Folder Options > View
    Untick ‘Use simple file sharing’

  13. C says:

    SOLUUUUTION:

    For me also disabling “Use simple file sharing” helped.

    From My computer > Tools > Folder Options > View
    Untick ‘Use simple file sharing’

    THX 4 the TIPP! Was trying it for over 4 days and Coldclone didnt work either…!

  14. Thomas says:

    Merci aussi Brewgoat!

    Bonne journée

    Thomas

  15. Suraqa says:

    Guys you are all awesome.. Using local admin account worked like silk !

  16. a_skywalker says:

    Problem solved by disable “simple file sharing”, but why is it matter?

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